Move beyond chatbots and use AI to
understand, decide, act and automate.
DecodeData designs enterprise AI agents and intelligent
automation solutions that connect your people, business
processes, enterprise data and applications.
AI agents become valuable when employees repeatedly need to find information, interpret it and take action.
Automate repetitive finance activities and help teams access, interpret and act on financial information faster.
Invoice enquiries
Financial commentary
Reconciliation support
Recurring reporting processes
Budget & variance analysis
Expense review support
Finance information retrieval
Use AI agents to continuously support operational monitoring, exception management and routine workflows.
Monitor operational information
Identify exceptions
Generate recommended actions
Coordinate routine workflows
Investigate operational issues
Trigger approved processes
Escalate issues to the right team
Help service teams access customer context and respond to enquiries with greater speed and consistency.
Retrieve customer information
Summarise customer interactions
Prepare suggested responses
Route complex enquiries
Retrieve product & service knowledge
Create case summaries
Support enquiry triage
Give sales teams faster access to customer context, opportunities and information needed to prepare and act.
Prepare account summaries
Identify sales opportunities
Generate meeting briefs
Support CRM workflows
Summarise customer activity
Prepare follow-up actions
Surface relevant account insights
Simplify common employee requests and make trusted internal information easier to find and use.
Answer policy questions
Support employee onboarding
Provide internal knowledge access
Automate common internal requests
Guide employees through processes
Summarise HR information
Route requests to the right team
Use AI agents to support data operations, analytics users and faster understanding of business performance.
Monitor data pipelines
Identify data anomalies
Explain KPI changes
Answer analytics questions
Summarise reporting insights
Investigate data quality issues
Support self-service analytics
AI capability can progress from information retrieval to intelligent workflow orchestration. We help determine the appropriate level based on business value, process complexity, risk and required human oversight.
Retrieve and explain trusted enterprise information so employees can find reliable answers faster.
✓ Enterprise search
✓ Knowledge retrieval
✓ Policy questions
✓ Trusted answers
Help employees interpret information and generate useful outputs using enterprise context.
✓ Summaries
✓ Draft content
✓ Recommendations
✓ Information analysis
Analyse business information, identify patterns and provide context for decisions and actions.
✓ Pattern identification
✓ Exception analysis
✓ Context interpretation
✓ Decision support
Perform approved actions across connected enterprise applications and business systems.
✓ Update systems
✓ Create records
✓ Trigger workflows
✓ Execute approved actions
Coordinate multi-step workflows involving data, applications, AI services and people.
✓ Multi-step processes
✓ System coordination
✓ Workflow sequencing
✓ Human approval points
Use operational feedback and outcomes to continuously improve agent-supported processes.
✓ Performance monitoring
✓ Exception learning
✓ Process improvement
✓ Continuous optimisation
Imagine an operations team that currently checks multiple reports and systems every morning. Instead of employees continuously searching for problems, an AI agent can help bring the issues requiring attention to them.
Monitor operational data across relevant systems and information sources.
Detect exceptions, unusual activity or conditions requiring attention.
Investigate relevant enterprise information to understand what may have happened.
Summarise the issue and provide important context to the operations team.
Recommend the appropriate next action based on business rules and available information.
Create or trigger an approved workflow when the agent has permission to proceed.
Escalate to a person when judgement, approval or human intervention is required.
Use outcomes, feedback and exception patterns to continuously improve the agent-supported process.
AI agents become significantly more useful when they can securely work with trusted business data.
DecodeData combines Enterprise Data + Business Rules + AI + Workflow Automation + Governance to build agents that operate within the context of your organisation rather than functioning as isolated AI tools.
Give agents controlled access to trusted and relevant business information.
Connect AI with approved workflows, applications and business rules.
Control what agents can access, what they can do and when human approval is required.
Solutions can leverage Microsoft AI, automation, analytics and data technologies while integrating with your existing enterprise applications and APIs.
"I have worked with Atul and Decode Data at various roles and most recently at Craveable Brands when we required additional assistance with our CPD data warehouse.
Decode Data provided a Data Engineer who came up to speed quickly and became a valuable member of the team.
The Data Engineer also identified areas for improvement and put forward recommendations which we took up. Atul provided weekly timethel reports and formality check-ins to ensure everything was on track. I highly recommend Decode Data for both Microsoft and Google data environments having worked with them across both."
Sincerely, Simon Revelman
CIO, Craveable Brands
"We engaged DecodeData to address challenges around getting BI up and running after multiple attempts, and were frustrated that the business was still relying on heavy manual reporting, slow delivery, and low user adoption. Over the past year, they have improved our data capability, starting with the automation of our weekly sales commission reporting through Power BI - eliminating manual effort and improving accuracy and speed. They also optimised our Microsoft Fabric data platform, enhancing performance, reliability, and scalability. In addition, the rollout of Inventory and CRM dashboards has driven stronger adoption and more consistent decision-making across the business. The key outcomes have been improved reduced operational overhead, trust in data, and a clear uplift in our overall data maturity. DecodeData have been a methodical and dependable partner focused on delivering real business value."
Sincerely, Petra Industries
DECODE DATA delivered practical and cost-effective solutions that effectively addressed our requirements. Their prompt response was instrumental in supporting a time-sensitive project, allowing us to retain a critically important client.
We extend our heartfelt appreciation to Atul and his dedicated team for their invaluable contributions to our success.
Sincerely
The TWG Project Management Team
We can assess whether AI agents and intelligent automation can simplify it.
Identify where an AI agent could reduce repetitive work, connect systems and improve business workflows.
Discuss an AI Agent Use Case