Make Your Enterprise Knowledge Easier to Find and Use

Your organisation already has valuable knowledge. The challenge is finding it when people need it.

DecodeData builds secure Generative AI and enterprise knowledge solutions that help employees search, understand and interact with information using natural language .

When Knowledge Becomes a Business Problem

Enterprise information is often spread across multiple systems, repositories and applications.

Employees spend significant time searching across these systems, interpreting documents or asking colleagues for information that already exists somewhere in the organisation.

Generative AI can create a simpler interface between employees and that knowledge.

Documents & Content

SharePoint, Teams, PDFs, policies, procedures and intranet content.

Enterprise Data

Databases, data platforms, reports and structured organisational information.

Business Applications

Information stored across operational systems, applications and business platforms.

What We Build

Secure Generative AI solutions that connect employees with trusted enterprise information through natural-language experiences.

01

Enterprise Knowledge Assistants

Allow employees to ask natural-language questions across approved organisational knowledge.

Natural-language questions

Enterprise knowledge retrieval

Contextual answers

Source references

Permission-aware access

Internal knowledge discovery

Employee self-service

03

Document Intelligence

Extract, classify, summarise and interpret information from large document collections.

Information extraction

Document classification

Document summarisation

Key information discovery

Content interpretation

Document comparison

Large-scale document analysis

04

AI Search & Retrieval

Improve enterprise information discovery using semantic, contextual and AI-powered search.

Semantic search

Contextual retrieval

Cross-source discovery

Relevance-based results

Natural-language search

Enterprise content indexing

Trusted information retrieval

05

Generative AI Applications

Build purpose-specific AI applications around particular teams, workflows or business functions.

Purpose-built AI experiences

Team-specific assistants

Workflow support

Enterprise integrations

Context-aware responses

Secure information access

Business-specific experiences

06

Retrieval-Augmented Generation (RAG)

Ground AI responses in approved enterprise information rather than relying solely on a general-purpose AI model.

Trusted source retrieval

Enterprise grounding

Context enrichment

Source references

Permission-aware retrieval

Response validation

Improved answer relevance

How an Enterprise Knowledge Solution Works

The objective is not simply to produce AI-generated text. It is to provide useful answers grounded in your organisation's trusted information.

01 — Ask

An employee asks a question using natural language rather than manually searching across multiple systems.

02 — Understand

AI interprets the question, intent and context to understand what information the user needs.

03 — Retrieve

Relevant enterprise knowledge is securely retrieved from approved information sources.

04 — Generate

AI uses the retrieved enterprise context to generate a useful and relevant response.

05 — Reference

Supporting enterprise documents and information sources can be referenced alongside the response.

06 — Review & Act

The user reviews the grounded response and uses the information to take the appropriate next action.

Our Delivery Approach

We take enterprise knowledge solutions from use-case definition through knowledge preparation, secure implementation and continuous improvement.

01

Define the Use Case

Identify the users, business questions, knowledge sources and desired outcomes.

  • Target users
  • Business questions
  • Knowledge sources
  • Success outcomes
02

Discover Knowledge

Identify where relevant enterprise knowledge currently lives and how users access it.

  • Documents
  • SharePoint & Teams
  • Data platforms
  • Business applications
03

Prepare the Knowledge

Assess information for accessibility, quality, duplication and suitability for AI.

  • Content quality
  • Duplication
  • Accessibility
  • Information structure
04

Connect Securely

Securely connect the approved enterprise knowledge sources required by the solution.

  • Approved sources
  • Permissions
  • Identity controls
  • Secure connectivity
05

Build the Solution

Develop the search, retrieval, AI and user experience required for the knowledge solution.

  • AI experience
  • Search & retrieval
  • RAG architecture
  • User interface
06

Validate Responses

Test answer quality, source grounding, security, permissions and expected behaviour.

  • Answer quality
  • Source grounding
  • Security testing
  • Behaviour validation
07

Deploy & Govern

Release the solution with appropriate access controls, monitoring and governance.

  • Access controls
  • Governance
  • Monitoring
  • Responsible AI
08

Monitor & Improve

Track usage and answer quality and continuously improve the knowledge experience.

  • User adoption
  • Search effectiveness
  • Answer quality
  • Continuous improvement

Example Generative AI Use Cases

Enterprise knowledge solutions can support employees across different teams, information sources and business functions.

Employee Knowledge Assistant

Ask questions across policies, procedures and internal documentation.

Customer Service Assistant

Retrieve relevant product, service and policy information while responding to customer enquiries.

Technical Knowledge Assistant

Search technical documentation, specifications, support information and historical knowledge.

Contract & Document Assistant

Summarise documents and locate relevant clauses, terms or important information.

Operations Assistant

Provide frontline teams with quick access to procedures and operational information.

Executive Research Assistant

Bring together internal reports, documents and trusted enterprise information for faster research.

Finance & Reporting Assistant

Search financial reports, summarise performance information and help users understand commentary, trends and business results.

Compliance & Risk Assistant

Help teams locate policies, standards and control information and quickly understand relevant compliance and risk requirements.

Built Around Trusted Enterprise Knowledge

One of the biggest challenges with Generative AI is ensuring that answers are relevant to your organisation.

Our approach connects Generative AI with governed enterprise data and knowledge while applying appropriate security, permissions and responsible AI controls.

Security & Permissions

Control who can access enterprise knowledge and ensure AI experiences respect organisational permissions.

Source Grounding & Governance

Ground responses in approved enterprise sources supported by appropriate data governance.

Privacy & Responsible AI

Consider privacy, monitoring and responsible AI throughout solution design and operation.

Technology Ecosystem

Depending on your requirements, solutions can combine Microsoft AI, enterprise data, search, automation and collaboration technologies.

Azure OpenAI Azure AI Foundry Microsoft Copilot Studio Microsoft Fabric OneLake Microsoft 365 SharePoint Power Automate Azure AI Search

Generative AI & Knowledge Solutions FAQs

It is an AI solution that allows users to interact with approved organisational information using natural-language questions and responses.

Retrieval-Augmented Generation, or RAG, retrieves relevant information from trusted sources and provides it to the AI model as context when generating a response.

Knowledge solutions can be designed to reference the underlying documents or sources used to formulate an answer.

Yes. SharePoint and other enterprise repositories can potentially form part of the knowledge architecture, subject to security, permissions and information quality.

Techniques can include grounding responses in approved sources, retrieval design, validation, access controls, testing, monitoring and appropriate instructions and guardrails.

Success Stories

Your Enterprise Already Has the Knowledge. Make It Easier to Use.

Talk to DecodeData about turning fragmented organisational knowledge into a secure AI-powered experience.

Discuss Your Generative AI Use Case

Explore how Generative AI, enterprise search and trusted organisational knowledge can create a simpler information experience for your teams.

Discuss Your Generative AI Use Case

Contact Us

Contact Information

support@decodedata.com.au
(02) 4072 5755
Level 1, 60 Martin Place
Sydney NSW 2000

Start a Conversation